Terms of service
§1 – General provisions
- These Terms and Conditions set out the rules for making purchases in the Owca online shop – https://owcasklep.pl – from Futro i Szkło s.c. with its registered office in Wrocław, ul. Ostrowskiego 7/516, 53-238 Wrocław, Poland, NIP (tax ID): 8992785237, REGON: 363849978, tel. 889 390 252, e-mail: halo@owcasklep.pl.
- The terms used in these Terms and Conditions mean:
- Customer – a natural person (with full legal capacity) or a legal person who has made or intends to make a purchase in the Owca online shop. A Customer may be either a consumer or an entrepreneur,
- Seller – Futro i Szkło s.c. with its registered office in Wrocław, ul. Ostrowskiego 7/516, 53-238 Wrocław, Poland, NIP: 8992785237, REGON: 363849978, tel. 889 390 252, e-mail: halo@owcasklep.pl,
- Shop – the online shop operated by the Seller under the domain https://owcasklep.pl,
- Consumer – within the meaning of the Polish Civil Code of 23 April 1964 – a User who, as a natural person, performs a legal transaction not directly related to their business or professional activity. For the purposes of these Terms and Conditions, Consumers also include sole traders concluding contracts that are not of a professional nature for them, as determined by the subject of their business activity,
- User Account – an account in the Shop assigned to a given Customer, containing the data provided during registration,
- Terms and Conditions – this document together with all its annexes.
- The Shop sells at retail via the internet clothing, accessories and other products made of wool and other natural fibres, including, among others, sweaters, sweatshirts, jackets, vests, hats, scarves, gloves, socks, footwear and blankets. The above products are available through the Shop as finished goods.
- Detailed information about the products is available on the website https://owcasklep.pl and is also provided by e-mail at the Seller's e-mail address.
- The Customer may contact the Seller by post at the address indicated in point 2b, by e-mail at: halo@owcasklep.pl and by phone at: +48 889 390 252.
§2 – Terms of use of the service
- In order to place an order via the Shop, the Customer must meet the following technical requirements:
- have a computer, laptop or other device with internet access,
- have access to e-mail,
- use a web browser (the latest version is recommended),
- use a minimum screen resolution of 1024x768,
- enable cookies in the browser,
- have JavaScript enabled.
- The online shop provides electronic services in the form of:
- registration and maintenance of a User Account,
- the order form,
- the newsletter,
- the contact form,
- publication of reviews,
- back-in-stock notifications.
- The Shop does not charge any fees for the provision of the above services.
- The above services are provided for an indefinite period. The Customer may at any time, without giving a reason, opt out of a given service by sending an appropriate e-mail to the Seller's e-mail address. The Customer may withdraw, without giving a reason, from the contract for the provision of any of the services within 14 days of the date of the order, in the manner described above.
§3 – Conclusion of contracts
- The contract is concluded between the Seller and the Customer.
- All prices shown on the Shop's website are gross prices (including VAT) expressed in Polish zloty. Product prices do not include shipping costs.
- Orders may be placed via the Shop's website using the Order Form (without registration) or via the User Account. The Seller does not sell by telephone or by e-mail.
- To make a purchase, the Customer adds the selected products to the cart by clicking the relevant button on the product page, and then goes to the cart by clicking the “View cart” button.
- After checking the contents of the cart, the Customer clicks the “Checkout” button, which redirects them to a page where they provide their personal and shipping details and choose the delivery and payment method. The same page shows an order summary, including, among others: the main characteristics of the ordered goods, the total price including taxes and delivery charges, and the Customer's details provided in the order form.
- In order to place the order, the Customer is required to confirm it by clicking the “Pay now” button on the same page.
- Clicking the “Pay now” button constitutes the Customer's acknowledgement that they are placing an order with an obligation to pay.
- The sales contract is concluded at the moment the Customer confirms the order, i.e. at the moment of clicking the “Pay now” button.
- After the Customer has placed the order, the Seller sends an e-mail confirming that the order has been accepted for processing, together with the details of its fulfilment, including, among others: the main characteristics of the ordered goods, the total price including taxes and delivery charges, and the Customer's personal data provided in the order form.
- The content of the concluded contract is recorded, secured and made available by:
- making these Terms and Conditions available on the Shop's website,
- sending the message referred to in section 9 above,
- recording the content of the contract in the Shop's IT system.
- The Seller reserves the right to refuse to fulfil an order under a sales contract if the Customer's contact and address details are untrue.
- If an ordered product is found to be unavailable, the Seller will promptly inform the Customer and may offer a substitute product. Replacing the product requires the Customer's consent. If the Customer does not consent to the substitute product, or if the order cannot be fulfilled, the Seller will inform the Customer of the available options for further action. If the order is cancelled in whole or in part, the Seller will refund the corresponding part of the price paid to the Customer no later than within 14 days. This provision does not exclude or limit the Customer's rights under applicable law.
§4 – Payment terms and methods
- Payment for the order is made in advance, when placing the order, via the external payment operators available in the Shop.
- The available payment methods may vary depending on the country of delivery and are subject to change. The current list of available payment methods is presented to the Customer during the ordering process and on the Shop's “Shipping & payments” page.
- Order fulfilment begins once the Seller has received confirmation of payment, unless these Terms and Conditions provide otherwise.
- The Customer is obliged to make payment within 3 business days of the date of purchase.
- Where a refund is due for a transaction made by the Customer, the Seller makes the refund to the same payment instrument that the Customer used to pay, subject to §7 section 5.
§5 – Delivery methods and costs
- The Customer bears the costs of delivering the ordered products to their destination.
- Products are delivered to the indicated address within the European Union. Delivery charges are shown in the Shop and in the e-mail confirming acceptance of the order.
- The Seller offers the delivery methods indicated at any given time at https://owcasklep.pl/policies/shipping-policy.
- The order processing time is up to 10 business days from the crediting of payment for the ordered goods to the Seller's account (or, in the case of payment by card, from the moment of positive payment authorisation).
Pre-orders
- If the product description clearly states that the product is offered as a pre-order, the provisions of this paragraph apply to orders for that product.
- For products offered as a pre-order, the product description indicates the expected shipping date, which may be longer than the Shop's standard order processing time. This date is an estimate.
- Depending on the information provided in the product description and during the ordering process, payment for a pre-order product is made:
a) in full at the time of placing the order, or
b) in part, as a first instalment of the price paid at the time of placing the order, with the remaining part of the price charged at a later date to the payment card saved by the Customer, provided that the Customer has given the required consent to such a charge. The date on which the remaining amount will be charged and the payment terms are indicated to the Customer before the order is placed. - The general rules on withdrawal from the contract set out in these Terms and Conditions and in applicable law apply to contracts for products offered as a pre-order. Offering a product as a pre-order does not in itself limit the Customer's statutory right to withdraw from the contract.
§6 – Right of withdrawal
- The provisions of this paragraph constitute rights granted exclusively to Customers who are Consumers.
- The Consumer has the right to withdraw from the contract concluded with the Seller within 14 days of receiving the parcel or collecting the goods in person, without giving any reason.
- The Customer may submit a statement of withdrawal from the contract using:
- the withdrawal form at the end of these Terms and Conditions, either by post to: ul. Ostrowskiego 7/516, 53-238 Wrocław, Poland, or by e-mail to: halo@owcasklep.pl,
- the withdrawal function available via the “Withdraw from contract here” button on the “Returns & complaints” page.
- Submitting a statement of withdrawal without using the form does not affect the validity of the withdrawal. To meet the withdrawal deadline, it is sufficient to send the statement before the deadline expires.
- The Seller promptly confirms receipt of the statement of withdrawal by e-mail (to the address provided when placing the order).
- The Consumer should return the purchased products within 14 days of sending the statement of withdrawal to the Seller's warehouse address: OWCASKLEP ZWROT OMNIPACK Sp. z o.o., Aleja Katowicka 66, 05-830 Nadarzyn, bud. DC04, rampa 40, Poland.
- Where a statement of withdrawal has been sent, the contract is deemed not to have been concluded.
- The Consumer bears the direct costs of returning the purchased products.
- The Consumer is liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning. In order to establish the nature, characteristics and functioning of the goods, the consumer should handle and inspect them only in the same way as they would in a brick-and-mortar shop.
- The Seller is obliged, without undue delay and no later than 14 calendar days from the day of receiving the consumer's statement of withdrawal, to refund to the consumer all payments made by them, including the cost of delivering the product (excluding any additional costs resulting from the Customer's choice of a delivery method other than the cheapest standard delivery method offered by the Shop). The Seller makes the refund using the same means of payment as used by the Consumer, unless the consumer has expressly agreed to a different method of refund.
- The Seller may withhold the refund of payments received from the Consumer until it has received the product back or until the Consumer has supplied proof of having sent it back.
- The right of withdrawal does not apply to contracts:
- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they have been unsealed after delivery,
- for the supply of goods which, after delivery, by their nature, are inseparably mixed with other items.
§7 – Gift vouchers
- The Seller offers gift vouchers (in electronic or paper form) entitling the holder to pay for products available in the Shop, on the terms set out in this paragraph.
- Each gift voucher is valid for 12 months from the date of purchase, unless the voucher description states otherwise. The voucher's validity period is indicated to the Customer at the time of purchase.
- A gift voucher may be used to pay for all or part of an order. If the order value is lower than the voucher value, the unused amount remains available for use during the voucher's validity period.
- After the voucher's validity period has expired, the Customer may request a refund of the unused funds from the Seller. The Seller will refund the unused amount within 14 days of receiving the request, using a payment method agreed with the Customer.
- Where a product paid for in whole or in part with a gift voucher is returned, the amount refunded will be credited to the voucher used to pay for the order, up to the amount paid with that voucher. If the voucher has expired before the refund is made, the Seller will provide the Customer with the refunded amount in the form of a new gift voucher valid for 12 months from its date of issue.
- A Customer who is a consumer, or an entrepreneur to whom consumer rights provisions apply, may withdraw from a distance contract for the purchase of a gift voucher on the terms set out in these Terms and Conditions and in applicable law.
§8 – Liability for conformity of performance with the contract (Complaints procedure)
- The Seller is obliged to provide services and deliver goods that conform to the contract.
- The Seller's liability towards the Consumer under contracts obliging the transfer of ownership of goods to the Consumer is governed by Chapter 5a of the Polish Consumer Rights Act of 30 May 2014.
- With regard to complaints, the Consumer may exercise the rights granted by the Polish Consumer Rights Act of 30 May 2014, in particular those concerning lack of conformity of the goods with the contract.
- The Seller is liable towards the Consumer for any lack of conformity of the goods with the contract that existed at the time of delivery and becomes apparent within two years of that time, unless the shelf life of the goods indicated by the Seller is longer. Before the above period expires, the Consumer may notify the Seller of the lack of conformity by sending a message using one of the means of contacting the Seller referred to in §1 section 5.
- The Seller confirms receipt of the complaint and asks the Consumer to promptly deliver the non-conforming goods to the Seller so that it can respond to the complaint. The goods should be sent directly to the Seller's registered office address, i.e. ul. Ostrowskiego 7/516, 53-238 Wrocław, Poland.
- If the complaint is not upheld, the goods will be returned together with an opinion explaining why the complaint is unfounded.
- If the Seller does not respond to the Consumer's complaint within 14 calendar days from the date the complaint was delivered, it is deemed to have accepted the consumer's complaint and request.
- In the case of Customers who are not Consumers, the Seller's liability under the statutory warranty is excluded to the fullest extent permitted by law.
§9 – Contracts concluded with entrepreneurs placing orders for professional purposes
- The provisions of this paragraph apply exclusively to contracts concluded with Customers who are entrepreneurs placing orders for professional purposes.
- Placing an order on behalf of a legal person or an organisational unit without legal personality constitutes a declaration that the person placing the order is authorised to represent the entity on whose behalf the order was placed. Placing an order without proper authorisation will result in the person placing the order being liable for any damage arising from this.
- The entrepreneur is obliged to inspect the parcel delivered by the carrier in the customary manner and, if any loss or damage to the product is found, is obliged to take all steps necessary to establish the carrier's liability.
- The Seller reserves the right to terminate a contract concluded with an entrepreneur within 14 days of its conclusion without giving any reason.
- Any disputes arising from the performance of a contract concluded between the Seller and an Entrepreneur will be resolved by the court competent for the Seller's registered office. The governing law is Polish law.
§10 – Out-of-court dispute resolution
- In order to resolve a dispute arising in connection with purchases made in the Shop, before bringing proceedings before a common court the consumer may seek assistance from the following institutions:
- a permanent consumer arbitration court referred to in the Polish Act of 15 December 2000 on the Trade Inspection, by filing an application for resolution of a dispute arising from a sales contract,
- the Provincial Inspector of the Trade Inspection, with a request to initiate mediation proceedings in order to settle the dispute amicably,
- a district or municipal consumer ombudsman or a social organisation whose statutory purpose is the protection of consumer rights.
- Detailed information on the consumer's options for using out-of-court complaint and dispute resolution methods and on the availability of these procedures can be obtained at the offices and on the websites of institutions such as the Trade Inspection, district (municipal) consumer ombudsmen, social organisations dealing with consumer protection, and the Office of Competition and Consumer Protection (UOKiK).
§11 – Publication of reviews
- The Seller enables the Customer to add product reviews within the Shop.
- Reviews published in the Shop must not infringe generally applicable law or the rights of third parties, and in particular must not contain words commonly regarded as offensive or hurt the feelings of others.
- The person reviewing a product may rate it by awarding a certain number of stars (from 1 to 5) and adding a comment to the review.
- Reviews published in the Shop come exclusively from Customers who have purchased the product in the Shop. A review can only be submitted by clicking the link sent to the Customer by e-mail after the order has been fulfilled.
- The Seller verifies reviews published in the Shop using a dedicated tool (Judge.me).
§12 – Changes to the Terms and Conditions
- The Seller may change these Terms and Conditions for important reasons, in particular in the event of changes in the law, changes in the scope or manner of providing services electronically, changes in the Shop's functionality or in payment and delivery methods, as well as to remove ambiguities or to bring the Terms and Conditions into line with applicable law.
- The current version of the Terms and Conditions is made available on the Shop's website in a manner that allows it to be obtained, reproduced and recorded.
- Users will be informed of changes to the Terms and Conditions concerning electronic services they use under a contract concluded with the Seller by e-mail sent to the address assigned to their Account, with appropriate notice before the changes take effect.
- Changes to the Terms and Conditions do not affect the rights and obligations of the parties arising from sales contracts concluded before the date on which those changes take effect.
- Changes to the Terms and Conditions concerning the rules for providing the newsletter service will be communicated to newsletter subscribers by e-mail if those changes concern an ongoing contract for the provision of that service.
§13 – Final provisions
- In matters not regulated by these Terms and Conditions, the provisions of generally applicable law apply, in particular the Polish Civil Code of 23 April 1964 and the Polish Consumer Rights Act of 30 May 2014. The law governing the sales contract is Polish law, unless the law of the consumer's place of residence regulates the consumer's rights in a manner more favourable to the consumer.
- These Terms and Conditions apply from 26.10.2026.
Withdrawal form
|
To Futro i Szkło s.c., e-mail: halo@owcasklep.pl |
Postal address ul. Ostrowskiego 7/516, 53-238 Wrocław, Poland |
| I / We (*) hereby give notice that I / we (*) withdraw from my / our (*) contract of sale of the following goods: | |
| Product name | Price |
| Total | |
| Date of conclusion of the contract | |
| Date of receipt of the products | |
| Name and surname | |
| Address of the consumer(s) | |
| Date and signature | |
(*) Delete as appropriate.
Digital Services Terms
The purpose of this document is to implement the provisions and guidelines arising from Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act).
§1 – General provisions
- The purpose of this document is to adapt the “Owca” website operating at https://owcasklep.pl to the guidelines and provisions of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act).
- The owner of the website referred to in section 1 is Futro i Szkło s.c. with its registered office in Wrocław, ul. Ostrowskiego 7/516, 53-238 Wrocław, Poland, NIP: 8992785237, REGON: 363849978, tel. 889 390 252, e-mail: halo@owcasklep.pl.
- The terms used in this document mean:
- DSA – Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act),
- Platform – the “Owca” website available at https://owcasklep.pl,
- Privacy Policy – the Platform's privacy policy available at: https://owcasklep.pl/policies/privacy-policy
- Terms and Conditions – the terms of service available at: https://owcasklep.pl/policies/terms-of-service
- DSA Terms – these terms,
- Service Provider – Futro i Szkło s.c. with its registered office in Wrocław, ul. Ostrowskiego 7/516, 53-238 Wrocław, Poland, NIP: 8992785237, REGON: 363849978, tel. 889 390 252, e-mail: halo@owcasklep.pl,
- User – a natural person (with full legal capacity), a legal person or an organisational unit without legal personality that uses the Platform. A User may be either a natural person not conducting business activity or an entrepreneur.
- The DSA Terms constitute an annex to the Terms and Conditions. In the event of any conflict between the DSA Terms and the Terms and Conditions, the provisions of the Terms and Conditions prevail.
§2 – Prohibited content
- The User may not enter, post, share, distribute or otherwise disseminate via the Platform any content that:
- contains unlawful elements,
- violates good morals,
- infringes the rights of third parties, in particular intellectual property rights,
- contains profanity or any content not intended for, or harmful to, minors,
- contains discriminatory, offensive or racist content or content inciting hatred,
- contains personal data of third parties,
- contains links to websites other than the Platform,
- The User, acting via the Platform, may post reviews of goods or services sold or offered for sale via the Platform, subject to the provision of section 3.
- The User may not post on the Platform reviews referred to in section 2 that have the characteristics of the content referred to in section 1, or that:
- mislead or may mislead their recipients,
- concern goods or services that the User has not purchased or has had no contact with,
- have been posted on the Platform in exchange for remuneration.
- The Service Provider has the right to remove content referred to in section 1, or reviews referred to in section 3, posted on the Platform (hereinafter jointly: “Prohibited Content”), or to refuse to publish them.
§3 – Procedure for reporting prohibited content
- Anyone may notify the Service Provider of Prohibited Content being posted or disseminated via the Platform in the following ways:
- electronically, by sending an e-mail to: halo@owcasklep.pl,
- by phone, by calling: +48 889 390 252,
- by post, by sending a letter to: ul. Ostrowskiego 7/516, 53-238 Wrocław, Poland.
- The Service Provider has the right to analyse on its own initiative the content and reviews posted and shared on the Platform and to verify whether they constitute Prohibited Content. However, the Service Provider is under no obligation to take such action.
- The Service Provider does not carry out fully automated verification of content and reviews to determine whether they constitute Prohibited Content.
- The notice referred to in section 1 should contain at least:
- the name and surname of the person submitting the notice,
- contact details (e.g. e-mail address),
- an indication of the content that the person submitting the notice considers to be Prohibited Content (e.g. a link to that content).
§4 – Mechanism for verifying and moderating prohibited content
- The Service Provider verifies all notices of Prohibited Content being posted or disseminated via the Platform referred to in § 3 section 1 (hereinafter: the “Notice”).
- After receiving a Notice, the Service Provider has the right to restrict access to the content or reviews concerned.
- A Notice is verified without undue delay, but no later than within 14 days of its receipt by the Service Provider.
- The decision as to whether the reported content or reviews may be classified as Prohibited Content is not made by automated means.
- The Service Provider has the right to contact the User who disseminated the content or reviews concerned by the Notice before making a decision.
- Having concluded that given content or a review may be classified as Prohibited Content, the Service Provider has the right to decide on:
- restricting the visibility of specific content or reviews, including removing them, disabling access to them or demoting them;
- suspending, terminating or otherwise restricting monetary payments;
- suspending or terminating the provision of the service to the User in whole or in part;
- suspending or closing the User's account.
- The Service Provider informs the User and the person who submitted the Notice of the decision referred to in section 6. The Service Provider sends them the content of the decision together with a statement of reasons.
- Upon receiving an order from a competent judicial or administrative authority, the Service Provider is obliged to take the actions specified therein or to provide the information indicated therein.
- Insofar as it is lawful, the Service Provider will inform the User concerned by the order referred to in section 8 of the receipt of the order from the competent judicial or administrative authority within the time limit specified therein or, if no such time limit is specified, at the latest when the Service Provider takes the actions indicated in the order.
- If the Service Provider becomes aware of any information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person or persons has taken place, is taking place or is likely to take place, it will immediately inform the competent law enforcement or judicial authorities of its suspicion and provide all available information.
- The Service Provider has the right, after issuing a prior warning, to suspend for a period of 3 months the provision of services to a User who frequently provides illegal content.
- The Service Provider has the right, after issuing a prior warning, to suspend for a period of 3 months the processing of Notices and complaints referred to in § 5 submitted by persons or entities that frequently submit manifestly unfounded Notices or by complainants who frequently lodge manifestly unfounded complaints.
§5 – Appeal procedure
- The User concerned by the decision referred to in § 4 section 6, or the person who submitted a Notice that was found to be unfounded or that resulted in a decision, has the right to appeal against the Service Provider's decision within 6 months of the decision being made. The User or the said person may lodge a complaint against the decision with the Service Provider in the following ways:
- electronically, by sending an e-mail to: halo@owcasklep.pl,
- by phone, by calling: +48 889 390 252,
- by post, by sending a letter to: ul. Ostrowskiego 7/516, 53-238 Wrocław, Poland.
- The Service Provider considers the complaint without undue delay, but no later than within 14 days of its receipt.
- As a result of the complaint, the Service Provider has the right to decide on:
- upholding the previous decision,
- revoking the previous decision in part, with regard to certain content or reviews,
- revoking the previous decision in its entirety.
- The User and the person who submitted the Notice have no right to lodge a complaint against a decision issued in the manner set out in section 3. However, they may use the out-of-court dispute settlement methods referred to in Article 21 of the DSA. The above does not limit the right of these persons to pursue claims against the Service Provider in court.
§6 – Personal data
- The Service Provider is the controller of the personal data of the User or of the person submitting a Notice.
- The Service Provider processes personal data such as name and surname and e-mail address, as well as any other data provided by the User or the person submitting a Notice in connection with the reporting of prohibited content, in accordance with § 4.
- The legal basis for processing the personal data referred to in section 2 is the legitimate interest of the Service Provider (Article 6(1)(f) GDPR), namely the need to verify Notices and the complaints referred to in § 5, and to protect itself against possible claims.
- The personal data referred to in section 2 will be processed for the period necessary to verify and consider the Notice or the complaint referred to in § 5.
- Detailed provisions and information, including the information clause, concerning the processing of personal data by the Service Provider are contained in the Privacy Policy.
§7 – Language of contact
The User may contact the Service Provider in the manner specified in § 8 in the following languages:
- English,
- Polish.
§8 – Point of contact
- The Service Provider designates the following point of contact enabling Users to communicate directly and rapidly with the Service Provider. The point of contact may be reached in the following ways:
- electronically, by sending an e-mail to: halo@owcasklep.pl,
- by phone, by calling: +48 889 390 252,
- by post, by sending a letter to: ul. Ostrowskiego 7/516, 53-238 Wrocław, Poland.
- The point of contact referred to in section 1 is also the point of contact for communication with the authorities referred to in Article 11 of the DSA.
§9 – Final provisions
- In matters not regulated by these Terms, the provisions of the DSA apply.
- These Terms apply from 26.10.2026.