All products in our range are made in Poland from the finest quality wool and linen.

We usually process orders within 48 hours.
The exception is made-to-order products, for which the shipping wait is around 10 days. The stated processing time is an estimate and may sometimes be shorter.

We can update delivery details as long as the order has not yet been sent to fulfilment. To do so, email us at halo@owcasklep.pl

Yes, you can receive a VAT invoice for products purchased in our shop. During checkout, select the "company" option in the details form and enter your invoice details.

If a product is unavailable, sign up for a back-in-stock notification. As soon as it returns to sale, we'll let you know by email.

At Owca we don't make mass production runs. Our pieces are handmade, and some require more work and are sewn to order.

For production and logistics reasons, we don't fulfil custom orders. Our products are made in set batches, in selected styles and colours.

We don't maintain a waiting list, but you can sign up for a back-in-stock notification. As soon as the product becomes available, we'll send you an email.

We don't offer an exchange procedure. If a product doesn't meet your expectations or you'd like a different colour, please return it and place a new order.

You can return a product within 14 days of receiving your order.

To return a product, use the Easy returns tool.

The cost of returning the item is borne by the buyer.

Unfortunately we don't offer this option. Please send your return to our office address.

If a payment error occurs, you can pay for your order by bank transfer. You'll find all the necessary payment details below.
Please include your order number in the transfer reference.
Owca EURO
Bank ING
IBAN: PL 22 1050 1575 1000 0090 8699 3202
SWIFT: INGBPLPW

You can use your gift card at checkout by entering the unique code in the discount/gift card field.

Yes, we ship to selected European countries:

Germany, France, Netherlands, Sweden, Italy, Belgium, Spain, Austria, Czech Republic, Denmark, Hungary, Finland, Ireland, Greece, Portugal, Romania, Slovakia, Croatia, Bulgaria, Slovenia, Estonia, Latvia, Lithuania and Luxembourg.

We don't currently offer click-and-collect.

Depending on your payment method and preferences, you can choose from:

• DPD
• GLS

We currently offer a 5% discount for signing up to our newsletter. If you've already used that code, check our Instagram — additional discount codes and bonuses appear there regularly. :)

Discount codes cannot be combined with other promotions.