Refund policy

RETURNS

Wrong size? Changed your mind?

Returns at Owca are as soft as a wool jumper — straightforward, easy and stress-free :)

Under applicable law, you have 14 days to withdraw from a distance contract without giving a reason. If the item doesn't meet your expectations, you can send it back to us within 14 days of withdrawing from the contract.

1. 

   1. Pack your items

   Use a box or courier bag — the important thing is to protect the items well.

2. 

   2. Withdraw from the contract online

   Enter the email address used during your purchase to view your order and submit your withdrawal notice. You will receive a confirmation to that email address.

   WITHDRAW FROM CONTRACT HERE
3. 

   3. From Europe — ship via DPD

   After submitting your withdrawal notice, you'll receive an email from our courier partner DPD, at the latest the next working day, with a link to generate a prepaid return label.

   Tip: when filling in the DPD form, make sure to enter your Owca order number as the reference (#xxxxx) — this helps us match your return once it arrives.

   Using this service is optional — a flat fee of €8 will be deducted from your refund to cover the return shipping cost.

   Prefer to arrange your own shipping? You're free to send your parcel using any carrier of your choice, at your own cost, to the following address:

   OWCASKLEP ZWROT OMNIPACK Sp. z o.o.
   Aleja Katowicka 66
   05-830 Nadarzyn, bud. DC04, rampa 40
   Poland

4. 

   4. From Poland — ship via Wygodne Zwroty

   Send your return using the Wygodne Zwroty service:

   GO TO WYGODNE ZWROTY
5. 

   5. Wait for your refund

   Once we receive your parcel, we'll refund you within a maximum of 14 days.

   Having trouble with your return? Contact us — we're happy to help :)

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Legal information regarding returns

1. Within 14 days of receiving a notice of withdrawal from the sales contract, the Seller will refund the Consumer all payments made, including delivery costs corresponding to the cheapest delivery method offered by the Seller.
2. The refund will be made using the same payment method used by the Consumer.
3. If the Seller has not offered to collect the item from the Consumer, the Seller may withhold the refund until the item has been received back or until the Consumer has provided proof of return, whichever occurs first.
4. The Consumer should return the item promptly, no later than 14 days from the date of withdrawal. Sending the item before this deadline is sufficient to meet the requirement.
5. The Consumer is responsible for any reduction in the value of the item resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.
6. If a parcel is not collected by the Customer and is returned to the Seller, the sales contract is not automatically terminated. If the Customer paid in advance, the Seller will refund the amount paid, minus the delivery costs to the Customer and the return shipping costs to the Seller, provided these costs were actually incurred.

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Gift cards

Gift cards are valid for 12 months from the date of purchase. After the expiry date, any unused balance may be refunded upon request sent to halo@owcasklep.pl.

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COMPLAINTS

Something not right? Let us know!

Write to us at halo@owcasklep.pl — describe the problem and attach photos that clearly show the issue. Once we receive your message, we'll get back to you with a possible solution. Please wait for our response before sending the product back. We're here to help :)

The Seller is required to respond to a complaint within 14 days of receiving it.

For complaints, please contact us:
Email: halo@owcasklep.pl
Address: Futro i Szkło s.c., A. Ostrowskiego 7 lok. 516, 53-238 Wrocław, Poland